Refund Policy
Last updated: September 2026
1. 7-day money-back guarantee
PDFImageTools is operated by CONVERENTIS DIGITAL VENTURE. Every PDFImageTools Pro subscription — monthly or yearly — comes with a 7-day money-back guarantee. If Pro is not right for you, you can request a full refund of your most recent payment within 7 days of the order date, for any reason, including simply changing your mind.
2. How to request a refund
Payments are processed by our online reseller and merchant of record, Paddle.com. To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or email us at support@pdfimagetools.online and we will help you arrange it. Please include the email address on the order and, if you have it, the Paddle order or transaction reference.
3. How refunds are paid
Approved refunds are issued by Paddle to the original payment method. Paddle typically processes refunds within a few business days, and your bank or card issuer may take a little longer to show the credit. Paddle's own refund policy also applies to your purchase.
4. Cancellations and renewals
You can cancel a Pro subscription at any time from your account page. Cancelling stops future renewals; your Pro features stay available until the end of the period you have already paid for. If a renewal charge catches you by surprise, contact us within 7 days and we will refund it.
5. Free tools
All core PDF and image tools are free to use with no payment, so nothing to refund. This policy covers Pro subscriptions only.
6. Questions
Email support@pdfimagetools.online — we usually reply within one business day. See also our Terms of Service and Privacy Policy.